Warranty Claim & Returns

We offer an 3 days warranty, after day you have recieved  on all rechargeable and battery-powered items purchased through our store directly.
Please note that due to the nature of our products, claims are valid to cover defective motors only. Warranty replacement is only valid for same model or same model value replacement in the case of discontinued or out-of-stock product. Contact us for more information.

    Erotic.Singles does not accept returns, as items cannot be resold due to health considerations. Unauthorized returns will incur a 20% processing fee.
    Erotic.Singles does not offer a satisfaction guarantee. Please contact us prior to ordering for assistance selecting the perfect toy for your needs.
    Shipping charges will not be refunded for unclaimed, refused, or undeliverable orders returned via shipping carrier.

No registration is needed to activate a product warranty, simply keep your receipt or other proof of purchase to show when and where your toy was purchased.
This information is required when requesting a warranty replacement. Without proof (invoice, sales slip, bank account reference etc.) you cannot replace your toy. One time replacement per customer.

Please read the FAQs before getting in touch about replacing your toy, the issue may be easily resolved.

WARNING: The use of oils and creams with toys may result in irreparable damage. In particular, contact with suntan lotion or sunscreen, lip care products, essential oils, coconut oil, and edible oils of any type can cause damage.
Please DO NOT use any of the products listed above in combination with a toy, or you will run the risk of voiding your warranty.
 

CUSTOMER CARE

We will make every effort to respond to your customer queries, feedback and order information as quickly as possible. However, there may be delays in our response time to your request; order processing and customer service responses are attended to only during business hours, Monday through Friday. Please submit any requests by using the email form located on our 'Contact Us' page, or by emailing customerservice@erotic.singles.