Frequently Asked Questions

Q. What are your operating hours?
A. You can purchase online from us 24 hours per day, 7 days a week, 365 days per year.

Q. Are you based in United States?
A. We are located in Los Angles CA.

Q. What will my parcel look like?
A. We understand that discretion is key for customers's, and at Erotic.Singles you can rest assured that your item will arrive in an unmarked courier bag, or unmarked box depending on the product size to ensure full discretion of your purchases.
We do not put any signage or logos on our courier packages so no one, not even the courier, will know what is inside or where you have purchased from. We aim to maintain full discretion throughout the purchase process, right up until your parcel has arrived safely in your hands. You can also choose if your parcel is Signature or Non-Signature delivery.

Q. Can you deliver to a PO Box or Parcel Pod?
A. Absolutely.

Q. When will my order arrive?
A. That all depends on when you want it!
We deliver USA wide and as all our products are in stock we offer immediate dispatch within 48 hours of ordering. Except when USPS is closed. We use USPS for shipping and and will provide tracking number.

Q. Is it safe to buy online?
A. Yes it is 100% safe. We know that when shopping online, there is always the question of credit card safety. We use PayPal to insure your credit card safety.

Q. How do I use my Voucher or Gift Certificate?
A. Simple; just add the items you wish into your cart and then enter your CODE at the checkout.

Q. Are all Items in Stock?
A. All our items are in stock we can guarantee dispatch within 48 hours of ordering. This means you can be comfortable knowing that what you order, will be with you asap!

Q. Is there a product warranty?
A: Our warranty policy covers products for 31 days from the date of purchase.
It covers faults and defects that occur due to manufacturing failure. Damage or faults that occur as a result of misuse, accident, or general wear and tear, are not covered by our warranty policy. If your product cannot be repaired, we will replace it with one that is of the same, or similar model. If a repair or replace is not possible, we will provide a refund.

Q. What about faulty products?
A. Check the batteries first. The majority of products which don't seem to be working are due to errors with batteries. Check the batteries are in the correct way, replace the batteries or recharge your toy. Also check if there is a Battery Tab included – if so this little piece of paper needs to be removed before you use the item. In the event that there is a fault with your product we are happy to replace your item.
Please contact us with the details of your fault within 7 days. We will then send you a return courier bag for your item. We will then dispatch a new replacement item to you.
In the event that the same item is not available we will issue you with a store credit to use on anything at Erotic.Singles

Q. Do you accept returns?
A. Yes in certain circumstances. We will accept returns if it is a manufacturing defect. We can't however accept returns if you have simply changed your mind.
Please note: Under no circumstances we resell returned items.  Any returned toys, lingerie or lubricant are disposed of.

Q. What about exchanges?
A: We cannot accept exchanges on any product unless we have made a mistake.

Q. What if it's out of stock?
A. Everything you see on the website is available for purchase.
In the extremely rare event that an out of stock product is somehow ordered, we will be glad to provide you with a store credit or full refund.

Q. Can I cancel my order?
A: Online orders can be canceled within 30 minutes of placing the order.

Q. What about intellectual property?
A. The information and products displayed on this website are protected by copyright and other laws of US, and under similar laws and international conventions abroad.
You must not copy, distribute, resupply, sell otherwise deal with our intellectual property except with our prior written consent in each instance.

Q. Do you have a price match guarantee?
A. We do our best to offer you the lowest price possible, but if you find it cheaper, we'll match it for you! Just contact us with the details of the product name, alternative website and price.

Q.What about privacy?
A. All information you supply to Erotic.Singles is protected. We do not sell database information to any third party. We will only ever contact you if there is a problem with your order or if you have requested email contact informing you about our great sex product promotions and hot lingerie specials. In the event that you change your mind, or don't like the information we send, you can unsubscribe at any time.